Autotrader Reviews

  • Tobyn S

    They're decent

    Bought a transit custom, didn't even bother test driving or viewing it. They delivered to my house two days later. Been up and down the motorway and all over, no problems at all. Highly recommend.

  • Sam Goldthorpe

    Excellent and genuine honest people.

    Excellent customer service, very understanding and true to their word. Will definitely be in touch again in the near future. All the best

  • Mick M

    Top class Service

    Brilliant Experience from start to finish. Ashley was incredibly helpful in so many ways. I had originally planned to buy a van with a different company in London but when I flew over from Ireland that morning to collect it I realised there were too many red flags. I then came across the van shop and got in touch with Ashley, he was very accommodating with my situation, put me at ease with his professionalism and not salesy in anyway. I arrived in at closing time but he still hung about, let me test drive it and fix some mirror repairs before I took it back to Ireland. No problem was ever an issue. Honestly couldn't recommend these guys enough. Top class from start to finish

  • Kyran D

    Brought a van last week. The van looked tidy. Few days later the paint started peeling on the sliding door mechanism. Tried calling several times to know answer. And then I find out the whole van has had a blow over respray. Also he failed to disclose the cam belt needed replacing 4 years ago. I would stay well clear.

  • Martyn Dormer

    First class service.

    Ashley could not have been more helpful. I have not driven for months as a consequence of a cycling accident so when I finally plucked up the courage to acquire another car, getting to viewings was difficult. But after I called Ashley after doing loads of research, he sent me a great video of the Smart car which had attracted my attention and arranged to bring it to my home on a low-loader (no easy task, as I live on a cul-de-sac and forgot to tell him.) Anyway, the car looked as good in real life as it did in the video, we went for a test drive ( I was nervous and tentative having not driven for months, Ashley was very patient) and I loved the car and have bought it. Now I have to learn how to use it, but Ashley has even sent me a WhatsApp tutorial which I can refer to if I get stuck. Exemplary service. Highly recommended!

  • Joanne D

    Excellent experience

    Bought over internet was delivered to me in Essex was initially nervous as hasn’t seen the car in person so was a risk as was going on their word it was a good car and it sure is. Was sent a very honest video. Car arrived as agreed on time and was as advertised and discussed. salesman both very honest and trustworthy and so helpful would definitely use again. At first I was sceptical because it almost seemed too good to be true no hard sale! Also the after sales has been great too, any questions I’ve had re the car they have been so helpful.

  • Lewis Jones

    Outstanding wont find anyone better

    I had a great experience with the team! Found the van online and had it on my driveway the following day can’t fault the service will definitely be using them in the future.

  • Christopher G

    Excellent Customer Service/Relations

    Excellent customer service from the guys at the Van Shop. Excellent communication and nothing was too much trouble for them - even down to delivering the vehicle to my home.

  • Jamie R

    Thanks for going above and beyond with your customer service

    Superb customer service. There was no stress, no pressure...no sales tactics... I think the vehicles are of the best quality and priced and presented well enough, they sell themselves. Thanks.

  • Guillermo M

    Friendly and good service, recommended

    Got a vivaro van with them, there were some faults which they repaired through the warranty with no issue. Friendly, easy and helpful. Would recommend.

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